Archive for the 'Customer Experience' Category

Tuesday, March 16th, 2010

Sneak Peeks

****Update!****

We are indeed repeating the items below, but they will not be in the next shipment as I stated. Rather, it may be a month or two. Sorry for the confusion!

****Update!****

Missed some of our new arrivals? Then we have good news for you! For the next shipment, we will indeed be restocking the Pleiku Tunic (US, UK, Canada) , the Light Jersey Maliki Hoodie (US, UK) and the French Cuffed Tunic (US, UK, Canada). Look for them around the end of March.

For lovers of Tencel (US, UK, Canada), in about two month’s time, we will be getting some new stock in.

If these are items on your wish list, then please take this opportunity to sign up for our mailing list on the appropriate country page of our website, www.shukronline.com. That way you’ll receive our “new arrivals” email, indicating that the new stock is available to purchase. First dibs will be all yours.

The Pleiku Tunic (US, UK, Canada)

Monday, March 1st, 2010

Become a Fan: It Will Change Your Life…(Sort of)

This is just a quick note to check out our facebook page! There is a 10% off coupon code posted on the group wall. It’s good for 10% off your order and expires March 31st. While your there, join our group! We are going to start featuring some exciting special offers (i.e. discounts and giveaways),  and at the same time, you can have your say about SHUKR and what you’ld like to see in the future.

Thursday, February 18th, 2010

Genuine SHUKR

We regularly receive emails from customers about a couple of websites that use our images, without our permission, to sell their own products. Here is one we recently received from a wonderful sister:

Salam,

I nearly placed an order on a site because their items were so similar to yours. I then realized that the pictures were from your previous seasons. (I think so anyway). The site is called

barakallah.com.

Are these your resellers? If so I apologize.

However I have read very negative feedback for this site from Muslimah blogs.

Allah hu Alim

Regards,

(A very nice sister whose name we would like to protect)

P.S. I bought my items from Shukr instead, Alhamdulilah

We would like to thank the sisters and brothers who brought to our attention the fact that these websites are using our photos (without our permission). May Allah reward you.

Only certified SHUKR re-sellers and affiliates have the right to use our photos.

Currently, those re-sellers are:

(USA) al Muhajabat

(USA) Hijab Fashions

(Canada) Bahiya Collections

(France) Iqra Shop

(France) Orientica

(Singapore) al Qismah

(UK) The Islamic Establishment

(Germany) Silk Route Design

Any other websites, including Barakallah.com, are not affiliated with us. The photos on other sites have been taken without our permission, and the clothing they are selling is not related to our products. SHUKR quality is only guaranteed when it is sold through our website. You can identify genuine SHUKR clothing simply by looking at the label. All of our clothing features SHUKR’s distinctive label at the neck with our logo on it. If the garment doesn’t have our label, it isn’t genuine SHUKR clothing.

Every collection that SHUKR features on our website has an extraordinary amount of hard work behind it. Each product starts in the sketch pad of our designers before it moves to the pattern cutters and the garment workers. We have a quality control process where every garment is inspected. We package and ship these products overseas for sale. When we photograph our garments, we hire a professional photographer, pay models, rent locations, and provide transportation and food. The photos are then processed for the website by our staff. In all, the work of approximately 100 people, from sewers to graphic designers, goes into the products and photographs you see on our website.

When others take advantage of the hard work the Muslims at SHUKR have done without permission or compensation, those Muslims are harmed. SHUKR works hard to create a product and brand that is unique. We feel sure that companies that aim to serve the Muslim community would not knowingly harm other Muslims. Each company has something unique to offer the Muslim community and should do their own work to highlight and showcase that unique something, rather than relying on the work of others.

Please be careful when ordering from online sites. It is an excellent idea to ‘Google’ them for reviews before you commit yourselves to any transaction.

If there are every any questions about whether or not a product you see online is actually a SHUKR product, always feel free to contact us through our support site or to call us. In the UK we can be reached at +44 208 090 7151, and in the US, you can reach us at (203) 304-2379.

Tuesday, December 29th, 2009

Continuing Improvements to the UK site: Part Deux

Say goodbye to color swatches as you know them! We are happy to announce that, starting with the new arrivals currently on the UK website, and all new arrivals thereafter, will have images of each garment in every available color, just like the US and Canadian sites.

Simply click on the color swatch below the main image, and the picture that pops up will be of the garment itself and not just an enlarged picture of the color! We hope that this improvement makes shopping easier. As always, your comments are welcome.

Before:

 

 

After:

 

 

Wednesday, November 25th, 2009

Blessed Eid al-Adha!

Eid Mubarak to all! May this holiday be a blessed one for you and your families.

While our website will be accepting orders over the Eid, please note that the SHUKR staff will be on holiday from November 26th to 30th, inclusive. The next scheduled shipping date for these orders will be December 2, 2009. Our staff will again be answering queries on December 1st, so your patience is appreciated.

On that note, feel free to visit our Hot Mid-Winter Sale for the US (www.shukronline.com) and UK (www.shukr.co.uk), where you can save up to 70% off!

Wednesday, November 4th, 2009

Married with Children: SHUKR’s Most Practical Garments for Mothers

One frequently asked question from SHUKR customers are whether or not we specialize in maternity and breastfeeding-friendly clothing. Although we don’t have a specific line of clothing for maternity and breast-feeding, we do carry some items that not only look great, but make your life easier, too. As someone living with a four-month-old infant, I can attest that no one works harder than a parent. Not only has your body gone through some amazing changes, but in the post-partum world, you have some pretty specific needs. Here is a list of my favorites for this special but challenging time.

Pregnancy

First, nothing is more forgiving and soft than our Jersey Fabric (US, UK).  An excellent top in this fabric is the Jersey Pleated Dress Top (Canada). Though we don’t have large amounts left of this one, it’s a keeper.

From our recent arrivals, one of my favorites is the Butterfly Kaftan (below) (US, UK, Canada). It’s made of modal and elastane, so it’s really soft. And since it’s styled like a poncho, it’s great for layering and comes in some truly nice colors.

 

Butterfly Kaftan

 

With regards to trousers and skirts, we have a number of items with drawstring waists and elasticized waistbands:

The Double Layer Jersey Skirt (US, UK), the Flared Drawstring Trousers (first picture below) (US, UK, Canada), the Drawstring Cuff Pants (second picture below) (US, UK, Canada), the Lurex Rayon Super Wide Leg Trousers (US, UK, Canada).

 

Flared Drawstring Trousers

 

 

Drawstring Cuff Pants

 

 

Although our clothing is, on the whole, designed to fit loosely, you may also wish to consider ordering clothing one size up for the latter stages of pregnancy. We also have a feature available on the US site that is really helpful when choosing your size. On each item webpage, you will see a ‘More info’ tab to the right of the main image. This takes you to a garment measurements chart for that particular item, which includes length as well as half circumference measurements. Simply compare these measurements to those of an item you already own, and you should have a good idea of whether the outfit will suit you or not. (We do apologize that this feature is not as yet available on the UK or Canada site.)

Breastfeeding

After your baby is born, you enter a whole new world! You need tops that button down, zip down or otherwise unlatch quickly, because hungry babies hate waiting. SHUKR has some nice choices for you at this stage:

One of our newest is the Tencel Denim Duster (below) (US, UK, Canada). Tencel Denim is soft, flowy and durable, so it won’t be harsh on baby’s skin and it’s a practical and comfortable choice for Mom. This particular garment has metal buttons and buttons all the way down for convenience.

 

Tencel Denim Duster

 

Another good one, perhaps for warmer weather, is the Striped Cotton Voile Bursa Tunic (US, UK, Canada). It has snaps instead of buttons, making it easier to feed the little one in a timely manner.

In about a month’s time, we will be restocking the Cocoon Tunic (below) (US, UK), which also unsnaps and opens all the way. So, watch out for it in new colors.

 

Cocoon Tunic

 

For colder weather, try our Pocketed Knitted Cardigan (below) (US, UK, Canada). While warm and durable, it also is really easy to take care of–basically, it’s wash and wear. And, from personal experience, if your baby spits up just to be sociable, it can’t hurt to order it in the color Nougat.

 

Pocketed Knitted Cardigan

 

When looking at our collection, it may be useful to consider the following:

If you are pregnant, go for tops that have an empire waist. This is basically when the top gathers right under the bust rather than at the natural waistline. This way, you can buy clothes that are beautiful, modest, and will work until perhaps the very last month of pregnancy, depending on how big your little one gets. Since SHUKR clothing is naturally designed to be roomier than normal clothing, even other styles of our tops should still fit nicely through at least the first trimester.

After my son was born, because I was breastfeeding and he is a rather impatient soul, I went for clothing that is fast, easy to open, and easy to care for. This means that generally, I went for shirts that snap rather than unbutton, and chose colors that camouflaged the tell-tale signs of a slightly-too-full baby stomach—colors like Afani, Beige, Nougat, Milk, Cream, Oatmeal, Tapioca, etc. And finally, I went with durable, easy-care fabrics such as Jersey, Tencel Denim, and Modal. But, since every person’s experience of parenthood is different, and every child is unique, your needs and preferences may be different than the ones I’ve outlined here. Please feel free to comment and let me know which garments have worked best for you!

Monday, October 5th, 2009

Continuing Improvements to UK Operations

SHUKR is happy to announce some big improvements to our UK operations in distribution and shipping.

1. Distribution

Since we have recently outgrown our old distribution center, we changed to a bigger center and moved all of our stock from Purley to Manchester. Our old distribution center lacked a barcoding system, causing some orders to be fulfilled inaccurately. With the new warehouse, there are some integration issues that we are sorting out and look forward to completing soon. The improved efficiency and capacity of the new distribution center will have orders fulfilled quickly and accurately, inshallah.

2. Shipping

We have changed our preferred shipper from Royal Mail to DPD in order to avoid, whenever possible, any interruptions in shipping. We were caught off guard by Royal Mail’s industrial action, so a number of orders are still undelivered. However, we acted quickly to move away from them in order to assure that your garments are delivered in as timely and reliable a manner as possible. For more information on Royal Mail’s issue, please click here and here.

Monday, April 20th, 2009

Website Features: Shop by Price, Color and Size

One of the less-commonly used features on our US website is the option to sort our products. The first option is to sort by price. It goes in denominations of $10, until $100, and then it skips to multiples of $25. This makes shopping on a budget easy! For example, it lets you quickly, simply, see all of the garments featured on our website for $21 – $30 by clicking on the $21-$30 option.

 shop-by-price-image

 

Trying to match a particular hijab? Looking for that “sunset” kufi that you’ve been dreaming of? The next option over is your answer. Simply click the “sort by color” button, and scroll to choose which color you’re looking for. The site will then list all of the items that have that color in stock.

 shop-by-color-image

 

The third option is “shop by size.” It is especially helpful if you’ve found that particular SHUKR size that fits you best. For example, if you only shop in items that are size Large, simply click on “shop by size” and select size Large. The site will then display all of the products that have a size Large in stock. Rather than falling in love with a garment only to found that your size is sold out, avoid this by starting from what’s available with this option.

 shop-by-size-image

 

All apologies to UK shoppers, as unfortunately, this capability is only currently available on our US website.

Sunday, March 29th, 2009

Guest Blogger: SHUKR Welcomes Hijab Style!

SHUKR is happy to welcome our first guest blogger, Jana, from Hijab Style–the UK’s first style guide for Muslim Women! We love her blog and are very pleased to have her present three amazing outfits she has created!

 

 shukr1

 

 

This outfit is great for a day spent outside in the sun. A pair of jeans are a wardrobe staple – wear them with this stylish Karima top in Zinfandel. Add a complimentary hijab, duffle bag and comfortable flats to keep you going all day long. And of course – don’t forget the sunnies!

 

Modal Karima Top £32.95, SHUKR (US, UK)

Dual Waistband Jeans £34.95, SHUKR (US, UK)
Geometrical Flower Jacquard Wrap £9.95, SHUKR (UK)
Cream buckle duffle bag £20, Dorothy Perkins
Oversize Aviators £15, Topshop
Pink frill pumps £20, Dorothy Perkins

 

 

shukr2

 

 

 

Neutrals are always a key trend for spring, and this beautiful Aghabani blouse fits the bill perfectly. Just add a simple skirt and hijab in buttercream, and keep jewellery to a minimum for a classy, polished look.

 

Aghabani Embroidered Blouse £34.95, SHUKR (US, UK)
Twill Cotton A-Line Skirt £28.95, SHUKR (UK)
Crinkled Wrap £9.95, SHUKR (US, UK)
Gold coloured moc croc enamel hinge bangle £10, Debenhams
Tan Majorette pocket shoulder bag £60, Debenhams
Dolly Cake Shoes £44.99, Clarks

 

 

shukr3

 

 

 

Special occasions call for special outfits. This elegant dress in lilac is ideal for summer events. Add interest with an embroidered bag, wedge heels and delicate jewellery.

 

Faux Wrap Viscose Dress £44.95, SHUKR (US, UK)
Paisley Leaf Jacquard Wrap £7.95, SHUKR (US, UK)

Marcasite Ring £29.01, Treasure Box
Dakota Silver Disc Large Embroidered Bag £40, Accessorize
Lotus Leather Court Shoe £60, Barratts

 

For more wonderful outfits and fashion advice, visit http://hijabstyle.blogspot.com/.

~ Beth, Blog admin

Sunday, March 15th, 2009

SHUKR YouTube Contest Winner: EidFilms!

We at SHUKR would like to extend a big congratulations to the winner of our YouTube Contest, EidFilms for their video, “Islamic Identity and Dress.”

We are grateful to all our participants and will be sending them coupons for 20% off their next purchase for all their hard work. If you haven’t yet, please check out all the entries at http://www.youtube.com/shukrislamicclothing.